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Frequently Asked Questions
What does an IT consultant do?
What does an IT consultant do?
An IT consultant helps organisations understand technology requirements, assess available options and make informed decisions about systems, hardware, software and infrastructure.
This may involve reviewing your current environment, planning improvements, evaluating solutions or helping structure a particular technology project.
Do we need an internal IT department to use the service?
Do we need an internal IT department to use the service?
No.
IT consultancy can be particularly useful for smaller organisations without dedicated internal IT expertise, but it can also provide an additional perspective to organisations that already have technical staff.
Can you review our existing IT systems?
Can you review our existing IT systems?
Yes.
A consultancy engagement can begin with a review of relevant parts of your current environment so we can understand what you already have and identify appropriate areas for improvement.
Can you help us choose new computers and equipment?
Can you help us choose new computers and equipment?
Yes.
We can help specify hardware around the requirements of different users and workloads, including desktops, laptops, professional workstations, networking equipment and related technology.
Can you help with Microsoft 365?
Can you help with Microsoft 365?
Yes.
Microsoft 365 requirements can be included within a wider IT review or treated as a specific project depending on what you need.
Can you help plan our network and Wi-Fi?
Can you help plan our network and Wi-Fi?
Yes.
We can help review requirements for wired networking, structured cabling, switches, Wi-Fi access points, firewalls, network security and future growth.
Installation work can then move into our Network Support & Installation service where appropriate.
Can you help with a new office or relocation?
Can you help with a new office or relocation?
Yes.
We can help consider the technology requirements for new premises, including networking, Wi-Fi, structured cabling, workstations, connectivity, CCTV, access control and related systems.
Can you help improve our IT security?
Can you help improve our IT security?
We can help review practical security areas including user accounts, devices, backups, network security, access and technology lifecycle.
Specialist cybersecurity testing or formal compliance work would need to be separately scoped.
Can you help with backup planning?
Can you help with backup planning?
Yes.
We can review how important data is currently stored and backed up and help identify appropriate improvements based on your recovery requirements.
Can you implement the recommendations?
Can you implement the recommendations?
Where the recommendations fall within the services provided by 38-3D, we can discuss procurement, installation, configuration and implementation as the next stage of the project.
Do you provide ongoing support afterwards?
Do you provide ongoing support afterwards?
Yes.
Following a consultancy or implementation project, ongoing assistance may be provided through IT Support or Managed IT Services depending on the level of support required.
Do you only work with large businesses?
Do you only work with large businesses?
No.
IT consultancy can be useful for organisations of many different sizes.
The scope can be adjusted around the complexity of the environment and the particular decision or project you need help with.
How much does IT consultancy cost?
How much does IT consultancy cost?
The cost depends on the scope, complexity and amount of work involved.
Tell us what you need help with and we can establish an appropriate scope before the project begins.

