Managed IT Services provide ongoing technical support, maintenance and management for an organisation's IT environment.

Rather than contacting a provider only when something breaks, the service creates an ongoing relationship in which agreed systems, users and devices are supported and maintained.

One-off IT support is generally reactive and focused on a particular problem.

Managed IT provides ongoing support alongside proactive maintenance, management and planning.

They can.

For smaller organisations, managed IT can provide ongoing technical support without employing a full internal IT team.

For organisations that already have IT staff, the service can also supplement existing internal resources.

Managed IT can be suitable for small and growing businesses, charities, education organisations and other teams that depend on technology and need reliable ongoing support.

The exact service needs to be scoped around the organisation and its environment.

Microsoft 365 support and day-to-day administration can form part of the managed service depending on the agreed scope.

Support requirements can include both Windows and macOS devices where agreed as part of the managed environment.

User onboarding and offboarding can form part of the service.

This may include creating or changing user accounts, Microsoft 365 access and helping prepare or recover equipment.

Yes.

Many day-to-day technical issues can be investigated remotely, with alternative arrangements considered when remote support is not appropriate.

On-site work can be discussed where required, particularly for problems or projects that cannot reasonably be handled remotely.

Backup monitoring or oversight can be included depending on the systems involved and the agreed service scope.

The exact backup responsibilities and recovery expectations should be clearly defined during onboarding.

Managed IT can include practical day-to-day security measures such as updates, account security, endpoint protection and multi-factor authentication.

More specialist cybersecurity services should be scoped separately where required.

Everyday network support can form part of a managed IT service.

Larger installation or redesign projects can be handled through our Network Support & Installation service.

Yes.

Where suitable, 38-3D can help specify and supply computers, networking equipment, storage, peripherals and other technology required by the organisation.

We can help identify suitable replacement equipment, prepare the new device and assist with migration and deployment depending on the agreed scope.

Managed IT pricing should be based on the number of users, devices, locations, systems and level of support required.

Once the scope is understood, we can discuss an appropriate service and commercial structure.

Contact us with information about your organisation, number of users, technology environment and current support arrangements.

We can then discuss your requirements and determine the most appropriate next step.